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PRIVACY POLICY

​Last updated: September 2026

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Virtigo respects your privacy and is committed to protecting personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African law.

This Privacy Policy explains how we collect, use, store and protect personal information when you interact with Virtigo, including through our website.

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1. WHO WE ARE

Virtigo is a South African business operating across material supply, transport and logistics, mining, plant hire, screening, agriculture and related services.

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For purposes of POPIA, the relevant Virtigo entity collecting or processing your personal information will act as the responsible party.

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If you have any questions regarding this Privacy Policy or how your personal information is handled, you can contact us using the details provided on our Contact page.

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2. INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect information such as:

  • your name and surname;

  • company or organisation name;

  • telephone or mobile number;

  • email address;

  • delivery or project location;

  • billing and account information;

  • details relating to an enquiry, quotation, order or service request;

  • correspondence between you and Virtigo;

  • information submitted through forms on our website; and

  • technical information relating to your use of our website, where applicable.

 

We only aim to collect information that is reasonably necessary for the purpose for which it is required.

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3. HOW WE COLLECT INFORMATION

We may collect personal information when you:

  • submit an enquiry through our website;

  • request a quotation;

  • contact us by telephone, email, WhatsApp or another communication channel;

  • place an order;

  • arrange a collection or delivery;

  • become a customer, supplier or service provider;

  • communicate with our employees;

  • visit or interact with our website; or

  • otherwise provide information to us in the ordinary course of business.

 

We may also receive information from third parties where this is reasonably necessary and lawful for our business activities.

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4. WHY WE USE YOUR INFORMATION

We may process personal information for purposes including:

  • responding to enquiries;

  • preparing quotations;

  • processing and fulfilling orders;

  • arranging collections and deliveries;

  • communicating with customers;

  • providing our products and services;

  • administering customer and supplier relationships;

  • invoicing and account administration;

  • maintaining business and transaction records;

  • dealing with complaints or queries;

  • complying with legal, regulatory and contractual obligations;

  • protecting our legitimate business interests; and

  • improving our website, products and services.

 

We will not use personal information for purposes that are incompatible with the reason it was collected unless permitted by law.

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5. INFORMATION PROVIDED THROUGH OUR WEBSITE

When you complete a form on our website, the information you provide may be used to respond to your enquiry, prepare a quotation or contact you regarding the product or service you requested.

 

Providing information through an enquiry form is voluntary. However, if you do not provide the information reasonably required to deal with your request, we may not be able to respond to or process it.

 

Submitting an enquiry does not, by itself, create a contract with Virtigo.

 

6. SHARING PERSONAL INFORMATION

Virtigo does not sell your personal information.

We may share personal information where reasonably necessary with parties such as:

  • companies or entities within the Virtigo group;

  • employees and authorised representatives;

  • transporters or logistics providers;

  • suppliers and service providers;

  • accountants, auditors, insurers, legal advisers and other professional advisers;

  • technology, website, hosting or communication service providers;

  • financial institutions or payment service providers; and

  • government authorities, regulators or law enforcement bodies where required or permitted by law.

 

Where third parties process personal information on our behalf, we take reasonable steps to ensure that the information is handled appropriately.

 

7. COOKIES & WEBSITE INFORMATION

Our website may use cookies and similar technologies that are necessary for the website to function or that help us understand how visitors use the website.

 

Depending on the services and technologies used on our website, information such as browser type, device information, pages visited and general website usage information may be collected.

 

Where required, visitors will be given appropriate choices regarding non-essential cookies.

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You can also control certain cookies through your browser settings.

 

8. HOW WE PROTECT INFORMATION

Virtigo takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration, disclosure or destruction.

 

Access to personal information is limited to persons who reasonably require it for legitimate business purposes.

N

o electronic system can be guaranteed to be completely secure, but we take reasonable steps appropriate to the nature of the information we process.

 

9. HOW LONG WE KEEP INFORMATION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required or permitted by applicable law, contractual requirements or legitimate business needs.

 

Information that is no longer required will be securely deleted, destroyed or de-identified where appropriate.

 

10. YOUR RIGHTS

Subject to POPIA and other applicable law, you may have the right to:

  • ask whether Virtigo holds personal information about you;

  • request access to your personal information;

  • request correction or updating of inaccurate information;

  • request deletion of information where appropriate;

  • object to certain processing of your personal information; and

  • lodge a complaint regarding the processing of your personal information.

 

Requests may be submitted to Virtigo using our contact details.

 

We may need to verify your identity before providing access to or making changes to personal information.

 

11. DIRECT MARKETING

Where Virtigo sends direct marketing communications electronically, we will do so in accordance with applicable law.

 

Where required, you may withdraw your consent or unsubscribe from marketing communications.

 

Operational communications relating to an enquiry, quotation, order, delivery, account or existing business relationship are not necessarily marketing communications.

 

12. THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

 

Virtigo is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information to them.

 

13. INFORMATION REGULATOR

If you believe that your personal information has been processed in contravention of POPIA, you may raise the matter with Virtigo so that we have an opportunity to address your concern.

 

You also have the right to lodge a complaint with the Information Regulator of South Africa.

Information Regulator (South Africa)
Website: inforegulator.org.za
Email: enquiries@inforegulator.org.za
Telephone: 010 023 5200

 

14. CHANGES TO THIS POLICY

Virtigo may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements or information-processing practices.

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The latest version will be published on this website together with the date on which it was last updated.

 

15. CONTACT US

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Questions, requests or concerns relating to privacy or personal information can be directed to Virtigo using the contact details provided on our website.

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